Amazon delivery late? Use this to request compensation

December 22, 2017

By Kim Komando

One of the main reasons why people shell out the yearly fee for an Amazon Prime membership is the guaranteed two-day shipping times for almost every item.

Put an item in your cart, check out and two days (or fewer) later, your package arrives. No fuss, no stress – instant gratification. And for the most part, the guaranteed Prime delivery times are reliable.

But with the holiday shopping season in full gear, shipping services will likely be slammed with increased volumes of packages making their way across the country. This certainly leads to inevitable transit and delivery delays.

So what if your Amazon Prime delivery doesn’t get to you on its guaranteed delivery date? If you’ve planned your day around an item that you are expecting to receive then this can be really frustrating!

Amazon, of course, wants to make good with their Prime promise and keep its paying customers happy. In case you didn’t know, the online shopping king compensates customers when it misses its guaranteed delivery time!

What if your Amazon Prime delivery is late?

If your Amazon Prime delivery doesn’t make it to you on its guaranteed delivery date, there’s a good chance that the company will extend your membership by a month.

Some people are saying that, on top of the free Prime membership extension, they’ve even received extra compensations like refunds and credits just by asking nicely!

It’s a great move by customer service to keep its subscribers happy.

All that you need to do is contact Amazon’s customer service. You can either call 888-280-4331 or click here to contact Amazon through its website. When you choose to go through the website there are a few simple steps.

First, under the Contact Us header, you’ll see, “What can we help you with?” Click on the “An order I placed” tab.

The second step is, “Tell us more about your issue.” You’ll see two drop-down boxes. In the first, select “Where’s my stuff?” In the second, select “Shipment is late.”

The final step is, “How would you like to contact us?” Select email, phone or chat.

Here’s a sample email you can write:

If you’re lucky, the end result will be this response:

Just like that, you’ve received an additional month of your Amazon Prime subscription at no charge. Not too shabby for a quick contact with customer service.

Keep in mind, there’s no guarantee that Amazon will offer this for every late delivery. However, what do you have to lose? It only takes a few minutes of your time and it’s totally worth it for a free month of service.

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