Never back down

October 28, 2024

💬 Never back down: A Utah man was denied a $3,000 payout that’d been confirmed by his home warranty provider’s chatbot. The warranty company claimed its bot was “miscommunicating.” Not having it, the man took his complaint to Utah’s Division of Consumer Protection, which said a chatbot counts as a company representative, making it responsible. PSA: Screenshot every online chat in case you need proof later.